We fundamentally believe you will be thrilled with the products you purchase from us. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be.
For any undamaged product, simply return it with its included parts in its original packaging along with the original receipt within 7 days of the date you receive the product, and we’ll exchange it with other product(s). If exchanged product(s) have greater value than the original product, please pay for the difference in amount. Exchange can only be made ONCE for each order.
For damaged product received during the delivery, please take a photo of the damaged product and send the image to our Whatsapp +852 25441503 or send an email to firstname.lastname@example.org
with subject title “KKH Website-[Order Number]” within 1 day of the date you receive the product. Please visit our store (59 Bonham Strand East, G/F On Wing Building, Sheung Wan) to replace your item. We DO NOT provide free delivery for returning items.